Agenda
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We’ve separated two conversations that were never meant to be apart. Member engagement and health equity are often treated as parallel initiatives—different departments, different KPIs, even different conferences. But for the individuals we call “hard to reach,” that distinction is the problem. These are not two strategies. They are one.
Rick Whitted, Chief Executive Officer
US Hunger
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Melissa Smith, Founder, Senior Advisor
Newton Smith Group
Katie Martin, VP, Quality Management
Parkland Community Health Plan
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Details coming soon.
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Leading service providers will showcase their offerings in a quick-pitch setting. Evaluate the latest and greatest tech tools to bring back to your organization.
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Lela Criswell, Member Engagement Manager
Kern Health Systems
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Jennifer Hawkes CPC, CRC, Manager, Member Engagement
Blue Cross of Idaho
Katie Lavelle, VP of Health Plans
Medline
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Carol Haywood, PhD, OTR/L, Assistant Professor
Center for Health Services and Outcomes Research in the Institute for Public Health and Medicine
Northwestern University Feinberg School of Medicine
Andy Witt, MHA, Regional Director, Quality
Northwestern Memorial Healthcare
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Moderator:
Tina Dueringer, CEO, Principal Advisor
Dueringer Advisors, Inc
Panelists:
Jake Mead, CEO
Impact Sales Partners
Samrat Kulkarni, Data Scientist and AI Consultant
Former Al @CVS Health
Beau Munoz, MD
Independent Healthcare Technologist
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Participate in a facilitated roundtable discussion and deep dive with peers on timely topics in the industry.
Navigating Social Media and Member Experience
Katie Martin, VP, Quality Management
Parkland Community Health Plan
Building and Leveraging Trust
Shannon Decker, PhD, MBA, MBA, MEd, MEd, Founder & CEO
VBC One
Engaging your Providers to Improve the Member Experience
Ryan C. Dodson, CRC, Chief Operating Officer/Co-Founder
New Vision Healthcare Solutions
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Join us for drinks, hors d’oeuvres, and face-to-face networking with peers.
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Despite near universal agreement that engagement is key to customer success, almost no one shares the same definition of what it means. In this talk, we'll explore how focusing on clear behaviors unlocks the ability to test and measure your way to a richer, more business-aligned sense of success.
Matt Wallaert, Chief Experience Officer, Oceans
Founder, BeSci.io
Former Chief Behavioral Officer, Clover Health
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Reva Sheehan, Sr. Director of Customer Insights
mPulse
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Tina Dueringer, CEO, Principal Advisor
Dueringer Advisors, Inc
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Shannon Decker, PhD, MBA, MBA, MEd, MEd, Founder & CEO
VBC One
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Details coming soon.
3:20 PM 4:00 PM
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Hear from panelists on actions to take now that can still make a difference in 2025, and then contribute your own quick-hit ideas to optimize member engagement and improve member experience.
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