The Member Engagement & Experience Symposium | A RISE Health Conference


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Save the Date for August 2024

Create the Ultimate Engagement Strategy and Discover How to Improve Member Satisfaction to Optimize Member Experience and Improve Care

The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle. 

Join colleagues and industry leaders for advanced insights, new ideas, and contemporary tactics to help meet even the loftiest member experience goals. 

Stay tuned for details on next year's event!


Who Should Attend?

This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions: 

  • Quality  

  • Stars
  • Customer Service & Experience 

  • Marketing 

  • Sales 

  • Population Health 

  • Social Determinants of Health 

  • Physician Outreach & Education 

  • Member Outreach, Engagement, & Experience 

  • Care Management 

  • Network Management 

Top Reasons To Attend

At the Member Engagement and Experience Symposium, you can expect to:

  • Learn to break the rules of health care

  • Explore the impact of Stars measures changes related to member experience

  • Eliminate the disconnect between member and patient engagement

  • Reimagine the ideal member experience from enrollment through onboarding

  • Discover new metrics for measuring member engagement

  • Leverage member experience efforts to raise quality scores beyond CAHPS

  • Equip your team to bridge the gap between members and providers

  • Discuss the role of extreme trust, respect, and sensitivity in meeting health equity goals

  • Hear from experts responsible for managing engagement and satisfaction across multiple product lines

  • Enjoy dedicated networking opportunities at the first in-person event