The Member Engagement & Experience Symposium

The Member Engagement & Experience Symposium

Create the Ultimate Engagement Strategy

The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.

With a wave of CMS regulatory changes impacting member experience and engagement, it's critical to stay compliant and up-to-date. The increased focus on “Excellent Health Outcomes for All” or (EHO4All) also makes it essential to build member trust and make every outreach count, especially with hard-to-reach populations. For these reasons and more, you can’t afford to miss this event for cutting-edge strategies, the latest technologies, regulatory updates, and more. Stay ahead and ensure your organization’s success—and your member’s satisfaction—in this rapidly changing environment.

Why Attend in 2025

This year’s event delivers more relevance, more value—and a sharper focus on what member engagement professionals need right now. Unlike past years, the 2025 agenda includes:

The latest updates on CMS final rules that directly impact member experience and engagement
Expanded content tailored to provider groups and non-MA plans—not just MA health plans
New, structured networking opportunities like facilitated roundtable discussions to connect on shared challenges

If you’re navigating EHO4All, shifting Star Ratings, or doing more with less, this is the most targeted, cost-effective way to get actionable strategies you won’t find anywhere else.

Who Should Attend

This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions:

Quality
Stars
Customer Service & Experience
Marketing
Sales
Population Health
Social Determinants of Health
Physician Outreach & Education
Member Outreach, Engagement, & Experience
Care Management
Network Management
Risk Adjustment

Top Reasons to Attend

At the Member Engagement and Experience Symposium, your peers from around the country are attending this year to:

Understand the latest changes and priorities from the new Administration and what they mean for member experience
Discover innovative approaches to providing care to different populations using resources you already have access to
Transform member touchpoints into member journeys of connection and engagement strategy into a loyalty engine
Apply practical, high-impact use cases for AI in Medicare Advantage and Medicaid engagement, from onboarding to retention
Integrate a strong member engagement strategy as a multiplier for quality and risk
Initiate behavior-changing relationships with patients and members using applied behavioral science
Implement customer preferences for outreach and engagement through real-world operational strategies
Examine how current initiatives are successfully advancing equitable care for people with disabilities
Connect with colleagues and industry experts during multiple networking opportunities, including interactive roundtables
Explore the best of Chicago in the summer—from deep dish pizza to the iconic Bean and more

Rise

August 19-20, 2025

Chicago

“The two moderators at this event were excellent! I also liked the hotel and the rate was a great rate for such a nice place.”

“Overall, this was a great conference - well organized, great food and relevant presentations.”