The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.
Join colleagues and industry leaders for advanced insights, new ideas, and contemporary tactics to help meet even the loftiest member experience goals.
Stay tuned for details on next year's event!
This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions:
At the Member Engagement and Experience Symposium, you can expect to:
Learn to break the rules of health care
Explore the impact of Stars measures changes related to member experience
Eliminate the disconnect between member and patient engagement
Reimagine the ideal member experience from enrollment through onboarding
Discover new metrics for measuring member engagement
Leverage member experience efforts to raise quality scores beyond CAHPS
Equip your team to bridge the gap between members and providers
Discuss the role of extreme trust, respect, and sensitivity in meeting health equity goals
Hear from experts responsible for managing engagement and satisfaction across multiple product lines
Enjoy dedicated networking opportunities at the first in-person event