The Member Engagement and Experience Symposium is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.
With a wave of CMS regulatory changes impacting member experience and engagement, it's critical to stay compliant and up-to-date. The increased focus on “Excellent Health Outcomes for All” or (EHO4All) also makes it essential to build member trust and make every outreach count, especially with hard-to-reach populations. For these reasons and more, you can’t afford to miss this event for cutting-edge strategies, the latest technologies, regulatory updates, and more. Stay ahead and ensure your organization’s success—and your member’s satisfaction—in this rapidly changing environment.
Why Attend in 2025
This year brings unprecedented shifts in health care policy and performance expectations. With CMS rebranding the Health Equity Index to EHO4All, organizations must adapt to new benchmarks for member outcomes. Additionally, changes in Star Ratings methodologies and increased emphasis on member satisfaction scores present both challenges and opportunities. Attending the symposium equips your team with the latest insights and strategies to navigate these changes effectively. Don't miss the chance to ensure your organization's success in this evolving landscape.
This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions:
Your peers attended last year to:
Discover how to execute on your health plan’s values, keeping member experience and quality of care at the center of your work
Leverage the spotlight CMS has placed on EHO4All and member experience to create a top-down organization-wide culture of spectacular customer service for all members
Explore the importance of EHO4All from a member experience lens—and the significant role it can play in CAHPS scores
Discuss the latest best practices and strategies for building trust, the foundation of member engagement and experience
Leave with proven low effort/high impact member engagement and retention techniques
Take away a robust toolkit of strategies, technology insights, incentives, and best practices to enhance health risk assessment response rates
Adapt engagement strategies to the digital landscape, and more!
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