Crack the Code on Meaningful Member Engagement
The Member Engagement and Experience Symposium isn’t just another conference—it’s your front-row seat to what’s next in member outreach, satisfaction, and loyalty.
With CMS regulations evolving and the spotlight on Excellent Health Outcomes for All (EHO4All), now’s the time to rethink how you connect with members, especially those who are hardest to reach. From building trust to boosting compliance, every interaction matters.
Join a dynamic mix of professionals across quality, risk adjustment, sales, marketing, and more to explore fresh strategies, smart tech, and real-world solutions that move the needle across the entire member journey.
You’ll leave energized, informed, and ready to turn insight into impact, because in today’s landscape, great engagement isn’t optional. It’s a competitive edge.
What's New. What's Next. Why It Matters.
Final Rule Insights
that directly impact member experience and engagement
Expanded Content
for provider groups and non-MA plans
Structured Networking
like facilitated roundtables to tackle shared challenges
Thinking About Attending? Here's Why You Should
- Get up to speed on CMS priorities and what the latest federal changes mean for your member engagement strategy
- Turn strategy into loyalty using behavioral science, AI, and real-world operations to drive better onboarding, retention, and outreach
- Learn how to do more with less, leveraging existing resources to serve diverse populations and improve equity in care
- Boost your impact across teams by aligning engagement with quality, risk, and compliance efforts
- Network with peers and experts and enjoy summertime in Chicago while you’re at it!
You'll Be in Good Company
Take a look at who you'll be sitting next to. If you touch the member journey, you belong here!
Organizations That Attend
- Health Plans: Medicare Advantage, Multi-Line, Commercial, & Medicaid
- Accountable Care Organizations
- Community-Based Organizations, Government Agencies, & Advocacy Groups
- Physician Practices, Medical Groups, & Hospitals
- IPA Management or MSO Companies
- Integrated Delivery Networks
- Not-For-Profit Organizations & Health Care Foundations
- Pharmacy Benefit Managers
- Pharmaceutical Manufacturers
- Prescription Drug Plans
- Consultants & Vendors That Provide Platforms and Solutions
- Auditors
- Academia & Employer Groups
Job Functions You'll Network With
- Quality
- Stars
- Customer Service & Experience
- Marketing
- Sales
- Population Health
- Social Determinants of Health
- Physician Outreach & Education
- Member Outreach, Engagement, & Experience
- Care Management
- Network Management
- Risk Adjustment
Where Comfort Meets Culture in the French Quarter
The Member Engagement and Experience Symposium will be held at the Crowne Plaza New Orleans French Quarter – Astor, located at the iconic intersection of Canal and Bourbon Streets.
Book before August 14 to guarantee our best pricing.
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